Frequently Asked Questions.
Here are some common questions about the Life Fitness store.

Stocked Products

What are your lead times?

Orders placed before 12pm will be dispatched same day on a next day delivery service. Any orders placed after this time will be dispatched the following day. Once dispatched you will be emailed a tracking number and this will also appear on your account page on the website. Please note that any orders containing print on demand products will have a longer lead time of approximately 10-12 working days.

What is your shipping policy?

We offer free shipping on all orders delivered within Europe. For any orders with a delivery address outside Europe, our customer service team will work with a range of couriers to provide a quote for the most economical service possible. Please note that any standard import duties you already pay on goods arriving from outside your country will still apply to Life Fitness merchandise purchased from this website.

When can I expect delivery?

UK - next working day
Germany / France - 2 working days
Rest of Europe - 3 / 4 working days

What is your minimum order quantity?

MOQ's are listed as the first price break per product. 


Print on Demand Products

What are print on demand products?

There are a number of items on the site that are made to order. These items are only produced when an order is placed for them rather than being held in stock. All clothing and the complete Cybex range are currently printed on demand. 

Will I see how my order is going to look prior to production?

All stocked and non-stocked items artwork has been pre-approved by Life Fitness USA so no artwork will be sent to you prior to your order being produced/shipped.

What are your lead times?

We make every effort to ensure your order is delivered within 12 working days from the date your order is placed. Should there be any delays with stock, our production team will be in touch to let you know before your order is dispatched. 






Still need some help?

Please don't hesitate to contact us:




What is your cookie policy?

Click on the link to see our cookie notice.